Our online gift vouchers are sent electronically on the delivery date you specify and to the email address provided. If you do not know the recipient's email address, please enter your own email address and print off the online voucher to pass on to the recipient. Payment for the gift voucher will be charged at the point of purchase and not on the delivery date selected. All vouchers are valid for 12 months from their issue.
Confirmation of the gift voucher will only be sent to the purchaser once the order has been checked by us. Gift vouchers can be cancelled by the purchaser within 1 hour of purchase and will not be valid until confirmation email is received. Unwanted gift vouchers can not be returned and voucher codes can not be used to purchase another gift voucher.
Items bought using online gift vouchers can be returned for an exchange or for a credit to a new gift voucher but not a refund. Only additional monies paid over and above the gift voucher value will be refunded. A new gift voucher code will be issued for a credit. When a new gift voucher is issued it will expire on the same date as the original gift voucher.
If you spend more than the value of your gift voucher, an additional payment can be made at checkout, if you spend less than the gift voucher value you will have a credit balance to use at a later date using the same voucher code.
To pay using an online gift voucher, simply enter the voucher code at checkout.
Should you have any queries about our online gift vouchers, please feel free to contact Customer Services.