Customer Service

INTRO

Our help and support section is here to make your online shopping experience totally stress free.

We’ve put together guides on all aspects of our website to help you with some of our most frequently asked questions.

If you’re still unsure about any of your queries, feel free to contact us and we’ll be more than happy to help.

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SHOPPING ONLINE

For those of you that are new to shopping online or haven’t used the Infinities website before, the shopping online section will help guide you through the products you’re looking for right though finalising your purchase.

If you are still unsure about any aspect of our site, you can always contact us for extra help on 0871 9710020

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DELIVERY

Ensuring that your garments arrive quickly and safely is a priority to us.

We use the Home Delivery Network and Royal Mail International to deliver all our packages, and to ensure that your items are safe throughout the delivery process; we insist that all our orders are signed for on receipt.

All our orders are processed within 2-3 working days, but if you need your items in quickly we offer a next day delivery service (on orders placed before noon) whereby your items will be received the next working day.

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REFUNDS AND RETURNS

If for any reason you wish to return your order, you can return any items for a refund or exchange.

Your first step is download our returns form and then post your product back to us at:

Infinities.co.uk

PO Box 344

Congleton

Cheshire

CW12 9BT

Please note make note of our return terms before returning any item.

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SECURE PAYMENTS

The Infinites online store uses a payment process that encrypts your details to the highest possible level.

This process offers you the peace of mind that your debit and credit card details will never be seen by any unauthorised persons.

Our website is ISIS compliant.

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YOU’RE PRIVACY

Your online privacy and security within our website is paramount to us.

Our privacy policy sets out how we process all your personal information and data you use across our site.

Infinites are fully compliant with the Data Protection Act (DPA) 1998.

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TERMS AND CONDITIONS

By ordering any of our products, you are entering an agreement that is bound by our Terms and Conditions.

It is your responsibility to ensure that you have read these Terms and Conditions before making a purchase with us.

We recommend that returning customers check the Terms and Conditions upon each purchase to make themselves aware of any changes.

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VOUCHERS AND DISCOUNTS

We know that getting the best deal is important to you.

To make sure you’re on the pulse with our promotions, competitions and discounts join us on Facebook, Twitter or sign up to our weekly newsletter.

SIZING

It can be a bit difficult to judge what size you need when shopping online.

Our size guide provides sizing information for all our clothing and footwear, with helpful inches and cm conversations as well as comparisons to US and European sizes.

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If you need further help with sizing, please feel free to give us a call on: 0871 9710020.